In September 2020, MarketPlace Logan, a manager of the airport’s concessions, announced new safety measures in light of reducing the spread of COVID-19 that include contactless options and innovative amenities. The following measures are a part of the plan to make eating and traveling through Logan Airport a lot safer.
1. Six-foot space markers separating travelers and mandatory face mask rules
2. Self-order kiosks at some eateries, pre-order options on eatery app, and contactless pickup at some eateries
3. Contactless payment at retail and dining establishments
4. QR codes for dine-in menus
5. Plexi-shield glass at cash registers and increased sanitizing of high touchpoints.
In addition to these safety measures, the airport also added new amenities such as the AtYourGate delivery service, GRAB e-commerce platform, and PPE vending machines. AtYourGate offers travelers the option of ordering a meal and having it delivered in less than 30 minutes from places such as B.Good, Not Your Average Joes, and other places, and GRAB allows customers to place orders through a variety of delivery channels. Finally, the PPE vending machines will sell packaged masks, hand sanitizers, multi-use thermometers, latex gloves, and UV-C sanitizers for mobile phones.